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How do you make the hard call when the stakes are high and the answers aren't clear? Every small or medium-sized enterprise (SME) or not-for-profit leader has lived some version of that moment. The answer isn't in a step-by-step guide – it's something deeper: character. At the latest "Impact Live – The hard call: Candid conversations on leadership and character," three leaders unpacked some of the hardest calls of their careers, and the character they drew on to meet the moment. Five insights worth remembering (swipe through below for more on each): 1️⃣ When the numbers don't decide, character does 2️⃣ Character is built in the everyday 3️⃣ Know what you stand for before it's tested 4️⃣ What you celebrate, you strengthen 5️⃣ Don't make the hard calls alone Thank you to the panel: 🔹 Neil Hetherington, EMBA '13, CEO, Daily Bread Food Bank 🔹 Shirley Zhong, HBA '26, Co-founder and COO, Xatoms 🔹 Peter Katz, Hall of Fame Keynote Speaker & Certified Facilitator Moderated by Ivey's Kimberley Young Milani, Director, Ian O. Ihnatowycz Institute for Leadership. Read the full article or watch the Impact Live webinar: https://lnkd.in/gkjcK2YR #IveyBusiness #Leadership #CharacterMatters #IveyImpact